Indy Telecom & Industrial Media

Their website sucks, their support sucks, their call-centers keep you waiting on lines for hours (I’d been on hold for over 2 hours with no luck) and they do not even give you the option to turn off the stupid song that’s on an infinite repeat loop (not that it’s a bad song, but listening to it on one ear for two hours straight does give you a headache).

And good luck finding anything on their website. All that I get is errors — great QA, right there.

Secondly, who the hell runs their IVRs and call-centers? Are they idiots? Seriously. At least their agents seem to know what they are doing, and that’s a saving grace. But otherwise, it’s a horrible experience. Imagine if I were in a hurry — do they really expect customers to wait on line for hours at an end?

Worst. Customer. Service. EVER.