Ever so often, you come across something in life that makes you question the future of humanity. I call it the “toothpick” moment, inspired by Douglas Adams, when one of his character states that he lost faith in humanity after he saw instructions and disclaimer on a toothpick.
Angry Me: My e-mail is down!
Service Rep: Oh. I’m sorry to hear that.
Angry Me: I’ve filed several complaints about it, but nothing’s been done yet.
Service Rep: I’ll look at it right away, sir.
Tired Me: Fine, but that’s what you said the last three times.
Service Rep: The records say that we tried getting in touch with you, it seems that you were not available.
Surprised Me: Oh? When was this?
Service Rep: We sent you an e-mail about this over three days ago!
This is where I went quiet, for a good few minutes. I was in total shock to say anything. Wow – that was all I could think of.
Stunned Me: You sent me an *email* about it?
Service Rep: Yes sir! You should find it in your inbox. It’s from someone called $IDIOT.
Stunned Me: I filed a complaint saying that my email is down and you sent me an email about it?
Service Rep: Yes sir!
Silence on the phone, while I let the person at the other end ponder over her statement. Finally, the profundity of her statement dawns on her.
Service Rep: OH!!!
Tired Me: Yeah.
Service Rep: Well…
Tired Me: Yeah?
Service Rep: We’ll figure something out, sir.
Tired Me: I’m sure you will. I most certainly am sure you will.
I shook my head and hung up the phone.
And looking back, wow is all I can say about it. That was a toothpick moment, right there.
Star Trek? Bah, half of us shouldn’t even be allowed to get out of the house, let alone running amok in the galaxy.